Returns & Refunds

We want you to be pleased with your order. If for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 14 days of receipt in an unused condition. Please see below for full terms and conditions.

Faulty or Damaged Items

In the unlikely event of an item arriving faulty, please contact us within 30 days of receipt by phone or email and we will be happy to arrange for a replacement.

Incomplete Orders

Please contact us within 48 hours of receipt if your order is incomplete.
Phone: 0121 392 7371

We are happy to replace most products but there are some exceptions that cannot be returned unless they are faulty. These products include earrings and made to order furniture and sofas.

Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with all labels attached.

With the exception of faulty goods is not responsible for the cost of returning products. We always advise that you obtain a certificate of postage when returning an item.

Please allow up to 5 working days from receipt of your return for it to be processed.

Please see full terms and conditions here.

There are a number of ways that products can be returned to us. If you are returning a product, please make sure that you complete the returns form (inside your delivery note) and place it inside the box you are returning.

Returning a Product Using Royal Mail

On the back of your delivery note you will find a returns label, you will need to include your Invoice Number on this label and stick the label on the box you are returning. Once this is complete you may then take the box to the post office and pay the required returns amount. We request that returned products are well protected and packed for posting and we always advise obtaining proof of postage using a 2nd class service.

Returning a Large Item

Unwanted large items can be returned by using our courier collection service. The cost of this service is £30 per item. Please contact us on 0121 392 7371 for more details of how to arrange this service. Please note that this service cannot be used to return items of furniture.

Returning a Piece of Furniture

To organise the return of a furniture item please contact us on 0121 392 7371. Please note that the cost of returning the item will be quoted to you by our Customer Care team. The cost of returning furniture items depends on the location, weight and size of the item. The costs of returning these items is:

Up to 10kg: £17.50
Up to 50kg or Up to 0.3cbm: £25.00
Up to 100kg or Up to 1cbm: £35.00
Up to 100kg or Up to 2cbm: £60.00
Up to 150kg or Up to 2.5cbm: £85.00
Up to 200kg or Up to 3cbm: £110.00

Made to Order Furniture & Sofas

We are not able to offer returns on made to order furniture and sofas.

Reporting Damage or a Fault

We take great care throughout the production and delivery of your order. From time to time some issues may occur. Should this be the case please contact our Customer Care team immediately so that we can help to resolve the issue. For efficiency please provide your order number and any other information to assist us in resolving the matter promptly.