Delivery Information
We aim to deliver ALL (in stock) furniture within 7 working days* to your room of choice. *Applicable to Mainland England and Wales only.
Delivery Time Frames
|
Area |
Time Frame |
|
Mainland UK and Wales |
7-14 working days |
|
Southwest of England (TR, PL, EX, TQ) |
10-17 working days |
|
Scotland Central Belt (G, FK, KY, KA, ML, EH, DG, TD) |
10-17 working days |
|
Upper Scotland - Mainland Only (PA, PH, DD, AB, IV, KW) |
14-21 working days |
Delivery Zones
Additional Services
|
Service |
Surcharge |
|
Am/pm slot £20.00 (am 07:00 -11:59 / pm 12:00-16:00) |
£20.00 |
|
Weekend Delivery (Saturday or Sunday) 07:00 - 16:00 (no am/pm slot selection available for weekend deliveries) |
£20.00 |
|
Unpack and Assemble Furniture |
£20.00 |
|
Removal of Packaging |
£20.00 |
Multi Storey Properties
Deliveries are made up to the FIRST FLOOR ONLY. Our carrier is unfortunately unable to deliver to properties located above the first floor if there is no access to working lift or if the furniture does not fit into the lift.
How delivery works
Once your order has been placed you will receive your order confirmation which shall detail your order number. (Please check spam/junk email boxes)
We shall check the order through and send Tracking Information (please note this information is not ‘live’ until you receive an order acknowledgement email from our carrier).
Once a delivery date and time has been confirmed – our carrier shall contact you to advise of the scheduled date and time. A pre call shall be made 30 - 60 minutes prior on the day of delivery.
Where a Delivery has been attempted where you (the customer) are not available/present we will charge for the re-delivery.
This fee will need to be paid prior to our authorisation for the carrier to reschedule your delivery.
Please ensure that your order will fit through the access points – if our carrier attempts the delivery and the access is limited, we will charge you for the attempted delivery.
The Boring But Important Bits
Delivery will be made to the address stated by you at the time of placing the order so it is imperative that you check the information before placing your order.
Delivery will be made by the seller or an agent appointed by the seller.
The seller and their agents will make all reasonable efforts to meet the date/time agreed for delivery, should this not be possible the seller will not be held responsible.
Delivery timescales are estimated guidelines and will be confirmed by the carrier within 7 working days of receiving your item at their depot.
The seller or nominated agents are unable to hold goods. Delivery must be arranged within 7 working days of the goods being available for delivery. The seller retains the right to charge storage should the above time period be exceeded.
For whatever reason should the seller fail to deliver within 60 days, the buyer is able to cancel the contract without penalty.
Most of our goods will require some form of assembly and it is your (the customer(s)) responsibility to assemble the goods.
Our standard delivery is a two man delivery service, to a room of choice at the driver’s discretion.
Please ensure access is clear, our carriers shall not take responsibility for any damages to belongings that obstruct the way of delivery, our carriers are not responsible for clearing access so please ensure this is addressed prior to your scheduled delivery.
We shall only authorise deliveries to house/flats/apartments to the 1st floor only where there is no working lift.