Clearpay is a payment service that lends customers a fixed amount of
credit to make purchases instantly and then pay for them in 4 automatic
instalments, made every 2 weeks, without any interest (late fees apply).
The service is provided by Clearpay Finance Ltd.
How Do I Use Clearpay?
Just shop on Simple.furniture and check out as normal. At checkout,
choose the Clearpay payment method. You will be directed to the Clearpay
website to register and provide payment details (Visa, Mastercard or
Amex). If you’ve used Clearpay before, just log in to your Clearpay
account. Then complete your order!
Where Can I Use Clearpay?
Take a look at the Clearpay Shop Directory to check out our amazing
partners where you can use Clearpay.
Who Can Use Clearpay?
Clearpay is only available to permanent UK residents aged 18+ (excluding
Channel Islands) with a UK billing address. Customers with international
billing addresses will not be able to use Clearpay or create a Clearpay
account. Other eligibility criteria apply.
See Clearpay Terms of Service here for further details.
How Does The Clearpay Payment Schedule Work?
Clearpay will split the total value of your order into 4 instalments
payable every fortnight. The exact amounts and dates will be displayed for
you to agree to before you confirm your purchase. If you would like to
make additional unscheduled payments before they are due, you may log into
your Clearpay account to make your payments early. Clearpay will then
adjust the amount owed accordingly. You can log in to your Clearpay
account anytime to view your payment schedule or make a payment before the
next due date.
What If I Can't Pay a Clearpay Instalment?
If you cannot make a payment,
please contact Clearpay here. As soon as you miss a payment, Clearpay will immediately stop you from
making any further purchases with Clearpay. Clearpay will give you until
11pm on the following day to make your repayment and then you will incur a
late fee if you are still not able to make the payment by then. This will
be an initial £6 and a further fee of £6 if the missed payment is not made
within 7 days. If your order is less than £24, the total late fee will be
£6. If your order is £24 or over, total late fees will not exceed 25% of
the total order or £36, whichever is less. Clearpay debt may be passed to
a debt collection agency and this may affect your ability to use Clearpay
in future. We encourage you to use Clearpay responsibly.
Please see Clearpay Terms of Service here for further details.
When Will My Items Be Delivered If I Use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes
like any order from Simple.furniture.
Is There a Limit To How Much I Can Spend On a Single Clearpay Transaction?
Yes, your order value including shipping must be between £0 and £1500 to
use Clearpay. Your maximum order value may be lower depending on factors
such as being a new customer or your payment history.
Can I Use Another Forn Of Payment With Clearpay?
Yes, you may also use a gift card or promotional code with Clearpay to
pay for your purchase.
How Dd I Return Or Exchange An Item Purchased With Clearpay?
Items purchased with Clearpay follow our standard return process. Please
note, refunds for Clearpay purchases will be refunded from
Simple.furniture to Clearpay. We cannot provide an exchange or cash
refund. When the refund is processed, any upcoming payments you have to
Clearpay will be cancelled and any payments you have already made will be
refunded back to the card you paid with. Please note that until the
merchant has confirmed receipt of any return goods, you will be liable to
continue to make your payments to Clearpay. You can view the details by
logging in to your Clearpay account.